At PosterPond, we are dedicated to providing our customers with a smooth and efficient shipping experience. Please read our shipping policy below to understand how we handle the delivery of your purchases from our online store.
Processing Time:
– All orders are processed within 2-5 business days. If there is a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates:
– Shipping charges for your order will be calculated and displayed at checkout.
– Estimated delivery time is 5-7 working days for orders with shipping address within the US. Please note that delivery delays can occasionally occur and are beyond our control.
Shipment Confirmation & Order Tracking:
– Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
– PosterPond is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
– Please save all packaging materials and damaged goods before filing a claim.
International Shipping:
– We currently ship worldwide. Shipping charges for international orders will depend on the destination and weight of the package.
– Please be aware that international shipments may be subject to additional fees such as import taxes, customs duties, and fees levied by the destination country, which are not covered by PosterPond.
– International customers are responsible for ensuring that the products ordered can be lawfully imported to the destination country. When ordering from PosterPond, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Shipping Restrictions:
– Due to certain shipping restrictions, some products may not be available for delivery to specific locations. We reserve the right to cancel orders containing such products at our discretion.
Lost or Stolen Packages:
– PosterPond is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, PosterPond will confirm the delivery to the address provided, date of delivery,
tracking information, and shipping carrier information for the customer to investigate.
Returns Policy:
– If you would like to return a product, please review our Return Policy: https://posterpond.com/refund-policy/
Customer Service:
– For any questions or concerns regarding your shipping, please reach out to our customer service team. We are available via email at [email protected] or through our contact page at https://posterpond.com/contact. We will do our best to assist you and address your concerns.
Please note that the Shipping Policy is subject to change without notice. The most current version of the Shipping Policy will be reflected on this page.
Last updated on: Jan 05, 2024